Processing CC Email List Removals

Use these instructions to process requests for removing a specific user to google lists (email lists). Please note that you must have owner or administrator permissions in order to add, remove or edit email lists.

Step-by-Step Guide

After you receive an RT support ticket typically titled [Columbus Center University listserv removal(s)]; See example below:

1. The following person needs a listserv removal:

   First name: john
   Last name: doe
   Email address: jdoe@umbc.edu
   Date of birth:
   Title: Visiting Research Fellow
   University group: UMB IMET

   To the following list(s):vcf

   CC-All

   IMET-all
   
   
   

2. Sign on to https://groups.google.com

3. Authenticate

4. click "my groups"

5. find the list, as in example above, find "CC-All" and click manage members

6. Paste user email address in search bar and member will pop up.

7. Click the Actions drop down menu and select remove member

8. Click Save

9. Repeat steps 4 through 10 if the request involves multiple email lists

10. Then exit out of the google groups page.

11. Click the link in the bottom of the RT ticket leading to MyCC to confirm removal

12. When MyCC portal opens, enter date on bottom confirming subscription removal date.

13. Done.