This form proceeds as follows: Cardholder → Procurement Card Program Administrator → Procurement Card Program Administrator Assistant
When the Cardholder first comes to the webform, they need to fill out:
- their phone number
- the last 8 digits of the Visa Card
- their Department, Building, and Room number
- the Billing Close Date
- the Transaction Date
- the Reference number
- the Merchant Name and Location
- the Posted Amount
Once they fill out that information and enter the form, they need to select the reason for the dispute, attach the appropriate documentation (if required), and sign their name.
Then, the form goes to the PCPA and PCPAA for review.