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Q. {builder-pagetitle}
A.
Message headers can help DoIT staff investigate:
- unwanted or dubious messages
- duplicate messages
- delayed message delivery
- other unusual email behavior
Follow the instructions below to learn how to view and forward full mail headers with your mail client. If you are using a mail client not listed here, please contact the Help Desk.
When you send the headers, be sure to include a description of the problem or behavior you're seeing, and any background information that you think may be relevant.
Instructions
MS Outlook 2007
- Start MS Outlook 2007 and double click the message to get it in its own window
- Go to the Message tab, and in the Options group (which is the fourth block over) click the Dialog Box Launcher (a little button with an arrow on it)
- In the Message Options dialog box, the headers appear in the Internet headers box
- Right click in the Internet Headers box and choose Select All
- Right click again in the Internet Headers box and choose Copy
- You can now paste the copied text into an email
Apple Mail
- Start Apple Mail
- Go to the View menu and select Message and then Long Headers
- Go to the Edit menu and choose Select All
- Go to the Edit menu again and choose Copy
- You can now paste the copied text into an email
Mozilla Thunderbird
- Start Mozilla Thunderbird
- Go to the View menu and select Headers and then All
- Go to the Edit menu and choose Select All
- Go to the Edit menu again and choose Copy
- You can now paste the copied text into an email
Google Mail (Gmail)
- Open the individual message
- At the top-right corner of the message window, click the down arrow next to Reply, or select More options
- Click Show original. A new browser window will open showing full header information
- Go to the Edit menu and choose Select All
- Go to the Edit menu again and choose Copy
- You can now paste the copied text into an email
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