Rush Ordering and processing is one of our most service-oriented processes. All rushes should be approached with the assumption that the requester really needs the item NOW. Everything in our power should be done to get rush items in the hands of the requester as soon as possible. Our service commitment is to whenever possible:

1. Place rush orders within one working day.
2. Receive rush items within two weeks.
3. Process received rush items within one working day.

Pre-order Searching:

Whenever possible, all rush pre-order searching should be completed by 10:00 A.M. each day. All searching should be done in keeping with normal searching procedures. Questions or problems should be asked and answered immediately, so that ? are not recorded as a search result for rushes.

1. Attach a Rush Ordering Slip to each Rush Order.
2. Search all non-books in accordance with search procedures for the specific format. If you don't know how, give them to your supervisor.
3. Search all book orders in Catalog USMAI in accordance with regular catalogusmai searching procedures. Record results on the Rush Ordering Slip as usual. If the item is held by UMBC, no further searching is necessary.
4. Search Barnes and Noble.com(this step may be omitted for all foreign, out-of-print, and non-book orders), in accordance with regular procedures. Record results on the Rush Ordering Slips as usual. If the items is available in three days or less, we'll order it from Barnes & Noble.com and no further searching is necessary. Write BAR on the upper right-hand corner of the rush slip.
5. Search the items in Amazon.com(this step may be omitted for all foreign, out-of-print, and non-book orders), in accordance with regular searching procedures. Record results on the Rush Ordering Slips as usual. If the item is available in three days or less, we'll order it from Amazon.com and no further searching is necessary. Write AMA on the upper right-hand corner of the rush slip.
6. If neither Barnes & Noble nor Amazon have the item, search the publisher's website. If the item is available from the publisher, we'll order it direct from them.
7. Group items held by UMBC, BAR Orders, AMA Orders, direct publisher orders, special format orders, and foreign orders.
8. Put the grouped orders in the Rush "Search Completed" Tray, unless you are authorized to place rush orders without review. If you are authorized to place rush orders without review, complete the orders in accorance with the remaining rush ordering procedures.

              Books (in-print, published or distributed in North America)

1. Barnes & Noble.com if available in 3 days or less. orders placed using PO(BC-BARPO, PO# 1759).
2. Amazon.com if available in 3 days or less, VISA orders placed on the web.
3. Direct from the publisher.

   Books (foreign)

4. Primary vendor for the country. Orders are placed via e-mail if we have an open P.O. If not, VISA orders are placed via fax.
5. Source given on the order. VISA orders placed via fax.
6. Any other source we can locate. VISA orders placed via fax.

   Books (out-of-print)

7. Vendor selected from Addall in keeping with normal out-of-print searching procedures. VISA orders placed via phone.
8. Amazon.com used. VISA orders placed on the web.
9. Source given on the order. VISA orders placed via fax.

   Videos, DVD's or Music CD's:

10. Barnes & Noble.com if available in 3 days or less. orders placed using PO(BC-BARPO, PO# 1759).
11. Amazon.com if available in 3 days or less. VISA orders placed on the web.
12. Facets if in stock. VISA orders placed via phone.
13. Source given on the order. VISA orders placed via phone.
14. Any other source we can locate. VISA orders placed via phone.

    Music Scores:

15. SheetMusicPlus.com. VISA orders placed on the web.
16. Source given on the order. VISA orders placed via phone.
17. Any other source we can locate. VISA orders placed via phone. |

Review and Vendor Decision

1. If the item is "Already in Library:", e-mail the requestor with a CC to the approver that the item won't be ordered because it is already held by UMBC. Including the call number if the item is available. If the item is not available, suggest that they recall the item. Attach the e-mail to the order and put the order in the "Already in Library" mailing slot. Example: The book Ellicott City, Maryland, Mill Town, U.S.A., which you rush ordered, is already in the library collection at DK788 52 .N41 1998 and available for your immediate use. Since we already own this item, we will return your order.
   Example: The book Ellicott City, Maryland, Mill Town, U.S.A., which you rush ordered, is already in the library collection at DK788 52 .N41 1998. It is currently checked out but may be recalled. Since we already own this item, we will return your order.
2. If the item is "Already on Order:", give the order to the Acquisitions Librarian.
3. Search any series in accordance with the series searching procedure.
4. Perform Complex Searching/Special Handling procedures as appropriate.
5. Review all records selected to insure that they match the order.
6. Review the vendor assignment to verify that it is correct.
7. Do additional searching, inquiries, contact sheets ,as necessary for the remaining orders in accordance with regular ordering procedures.

Order Creation

If there is no bibliographic record already in the system, export a bibliographic record from OCLC. If you can't or don't know how, give the order to someone who does. Create orders as usual in accordance with normal order creation procedures, with the following exceptions:

• Put the word "RUSH" and the word "Hold" in the library notes field (unless the item is for reserves).
• If the order has already been placed, also in the library note, include how and when the order was placed.Example: Order placed via BNA Super Rush emailed on 8/2/04
  Example: Order e-mailed to HAR on 8/2/04
• The requestor must be in the requestor field. They may not be put in the notes field. See the Acquisitions Librarian if you're unable to find the requestor.
• Click the "Rush" box on tab two.
• Set the claim date to two weeks.
• If the item is to go on reserve, it cannot be put on hold. If a reserves order has a hold request on it, E-mail the requestor and let them know that the item can't be put on hold. Also, the collection code is STCK, not RSRV. Additionally, items that will go in reference or special collections are non-circulating and can't be put on hold--also notify the requestor in these circumstances that the item can't be put on hold. However, in all circumstances, do still include the hold note in the order, as the will trigger an notice be sent to the liaison for the department about the not being put on hold.
• Put the completed order in the rush Librarian Authorization, Already Ordered tray.

Completing Amazon and other frequently used vendor VISA orders

• Group the orders by vendor.
• Attach appropriate VISA Order form and VISA Card Purchase form for that vendor.
• Put the orders in the rush Librarian Authorization, Not Yet Ordered tray to be authorized by the Acquisitions Librarian and placed by the Acqusitions Account Clerk.
• If the Acquisitons Librarian is out for the day, give the Not Yet Ordered Rush items to the Head of Serials and Acquisitions to authorize.

Completing E-mail rush orders:

• *E-mail the order to the vendor.*The e-mail should include:
  • The statement: We would like to place a rush order for the following title:
  • The subject line: RUSH order.
  • The title, author, imprint, and ISBN of the item being ordered.
  • Our order number.
  • The campus purchase order number.
  • Any relevant vendor number.
• Print the e-mail and attach it to the back of the order.

Completing infrequently used vendor VISA orders

• Put the documentation in the following order:
  1. Contact sheet.
  2. Vendor database record printout.
  3. Vendor record printouts.
  4. The original order.
  5. Correspondences with the vendor.
  6. Any other paperwork generated in processing the order.
• Put the order in the rush Librarian Authorization, Not Yet Ordered Tray to be authorized by the Acquistions Librarian and to be placed by the Acquisitions Account Clerk.
• If the Acquisitions Librarian is out for the day, give the Not Yet Ordered rush items to the Head of Serials and Acquisitions to authorize (if she's not at her desk, she prefers that they be left on her chair).