Customer Support OverviewThe SA Team is dedicated to ensuring the SA End-users have the support necessary to successfully use the new tool to perform their jobs. We will be updating this page with support contact information, FAQs, and links to additional support pages to assist you in this effort.
Frequently Asked QuestionsQ. When will I receive training on SA? A. Just-in-time training will be provided to persons impacted by the SA implementation approximately 4 weeks prior to when the end-user will need to use the system. Training will be offered using various learning methods to include, but not limited to, instructor-led training, lunch & learns, and self-paced instruction. All training events will be communicated via Insights Weekly and other forums, and posted for self-registration via the UMBC training registration website at www.umbc.edu/training. What Help is Available?Training Videos and Quick Reference Guides are available for viewing from the myUMBC Faculty Center and Staff Center, and can also be found by click on the Training link on the left menu. Functional, or administrative process questions, should be directed to the appropriate UMBC office.
Office of Academic and Pre-Professional Advising | Office of the Registrar |
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•Academic advising for undecided and pre-professional
students (and clearance for registration)
• Advising on general education and university requirements
• Responding to general academic questions for students of any major
• Information regarding professional school application protocols
• Reviewing requests to enroll in excess credits
• Help regarding the major selection process
• Conducting workshops on study skills, choice of major, etc.
• Conducting advising at orientation for new students
• Advising students experiencing academic difficulty | • (NEW) Degree Audit troubleshooting
• Evaluating transfer credits
• Evaluating AP, IB , CLEP exam credit
• Maintaining official UMBC transcripts
• Troubleshooting any issues related to registration
• Posting the schedule of classes each semester
• Inter‐institutional Enrollment
• Verifying full‐time status
• Withdrawing from the university
• Processing verification of transferability forms and residency waivers
• Working with faculty on posting grades and processing grade changes
• Processing declaration of major forms
• Reviewing graduation applications | Phone: 410‐455‐2729
Email: arc@umbc.edu
Location: Sherman Hall, B-Wing | Phone: 410‐455‐3158
Help Ticket: Records
Degree Audit
*Include student's Campus ID in correspondence
Location: Sherman Hall, B-Wing |
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For technical problems (i.e. difficulties logging into myUMBC, forgetting a password, etc.), contact the Helpdesk at 410‐455‐3838.
Frequently Asked QuestionsFAQ's will be available for Faculty and Students. Please select the link from the left menu to view the desired FAQ. |