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- Instructions on how to add an FAQ article
- “Watch” every FAQ page you create.
- Unless personal in nature, ALWAYS respond to comments ON the page, to show others you’re attentive; also the answer may benefit others who come along later.
- Show AND Tell a task wherever possible.
- If you create a video, no more than 5 mins max (preferably 3 mins or less)
- Refer and link to the FAQ as an INITIAL resolution to similar RT requests, so your resolution leads users to users understand where they could have gotten help themselves before requesting it.
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Show Me
Thumbnail = http://img.youtube.com/vi/<insert video ID>/1.jpg
Link to = http://www.youtube.com/watch?v=<insert video ID>
Video - 00:00
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Tell Me- Enter steps here
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Rate this Article
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Tell Me- Click the New button and select New Folder
- In the pop-up window that appears, enter the folder name.
- You can also share the folder with others by selecting Invite people and type their email addresses (make sure to use their primary email addresses and not aliases) in the box below.
- If you elected to share the folder, you will also need to choose their access type.
- Click Okay.
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