Message headers can help DoIT staff investigate: Follow the instructions below to learn how to view and forward full mail headers with your mail client. If you are using a mail client not listed here, please contact the Help Desk. When you send the headers, be sure to include a description of the problem or behavior you're seeing, and any background information that you think may be relevant. Instructions Start MS Outlook 2007 and double click the message to get it in its own windowGo to the Message tab, and in the Options group (which is the fourth block over) click the Dialog Box Launcher (a little button with an arrow on it)In the Message Options dialog box, the headers appear Open the individual message. At the top-right corner of the message window, click the three dots next to Reply. Click Show original. A new browser window will open showing full header information. Click the blue Copy to clipboard button. You can now paste the copied text into an email. You can now Double-click an email message to open it outside of the Reading Pane. Click File > Properties. Header information appears in the Internet headers box. Right click in the Internet Headers box and choose Select AllRight click again in the Internet Headers box and choose CopyHighlight the information in that box, and press Ctrl+C to copy, and paste the copied text into an email.
Start Apple Mail. Go to the View menu and select Message and then Long Headers. Go to the Edit menu and choose Select All. Go to the Edit menu again and choose Copy. You can now paste the copied text into an email.
Start Mozilla Thunderbird. Go to the View menu and select Headers and then All. Go to the Edit menu and choose Select All. Go to the Edit menu again and choose Copy You can now paste the copied text into an emailOpen the individual messageAt the top-right corner of the message window, click the down arrow next to Reply, or select More optionsClick Show original. A new browser window will open showing full header informationGo to the Edit menu and choose Select All Go to the Edit menu again and choose CopyYou can now paste the copied text into an email
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