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{excerpt} h2. Tell me A queue is a way of grouping requests. A queue has the following attributes: * A list of members who are authorized to manipulate requests in this queue * One or more members who are designated administrators and can configure queue options * Possibly a list of areas which divide the queue into smaller units * A set of configurable options accessible via the web admin interface with respect to setting up who gets mailed about what and who can raise requests in this queue * A set of mail template files which can be configured to tailor messages sent by RT {excerpt} h2. Rate this Article {rt-rating:queueNumber=0} || Page Information || || | Tiny URL | https://wiki.umbc.edu/x/joF1AQ | | Email this Page | [Email|https://wiki.umbc.edu/pages/mailpage/mailpage.action?pageId=24478094] |
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A queue is a way of grouping requests. A queue has the following attributes:

  • A list of members who are authorized to manipulate requests in this queue.
  • One or more members who are designated administrators and can configure queue options.
  • Possibly a list of areas which divide the queue into smaller units.
  • A set of configurable options accessible via the web admin interface with respect to setting up who gets mailed about what and who can raise requests in this queue.
  • A set of mail template files which can be configured to tailor messages sent by RT.