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Tell Me

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title	Is it actually a Blackboard problem?

First, wait a few minutes and try again.

Second, figure out whether Blackboard is down, or whether the problem is elsewhere – perhaps in your network connection

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title	Is it a myUMBC problem?

So Backboard is loading, but you still can't get it? Perhaps there's a campus-wide computing problem such as authentication or myUMBC.

Now try connecting to other UMBC systems (e.g. http://gmail.umbc.edu or http://my.umbc.edu). If you can't connect to other systems then the problem isn't with Blackboard alone, and you should contact Technology Support to alert them to the problems.

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title	It's a Blackboard problem... what's next?

If the system is totally unavailable, check our downtime schedule page to see if we have scheduled maintenance.

If it's during the ordinary business day (9-4 M-F), then almost certainly a support staff member already knows that there is a problem and is working on fixing it. Please check our news blog for any status info.

You can always enter a ticket at any time. Go to http://my.umbc.edu/help and put in a help request.

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title	Blackboard is offline for scheduled maintenance.

Blackboard can and will have scheduled maintenance throughout the year, but is very seldom down except as scheduled. Any scheduled downtime is posted on the DoIT News section on https://doit.umbc.edu/news and to the Bb Announcements group on myUMBC. Additionally, the splash page for Blackboard will display a downtime notice when maintenance is scheduled and Blackboard is offline:

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