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- Unless personal in nature, ALWAYS respond to comments ON the page, to show others you’re attentive; also the answer may benefit others who come along later.
- Show AND Tell a task wherever possible.
- If you create a video, no more than 5 mins max (preferably 3 mins or less)
- Refer and link to the FAQ as an INITIAL resolution to similar RT requests, so your resolution leads users to users understand where they could have gotten help themselves before requesting it.
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Show Me
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Tell MeEnter steps here- A space is a secure, digital workspace equipped with video meetings, messaging, calling, file-sharing, and white boarding. All of your work takes place within spaces.
- There are two types of spaces: personal spaces and group spaces.
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Tell MeClick the plus sign found to the left of the search bar, and navigate to Create a space or Send a direct message. Image Added Info |
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title | Personal or Group Space |
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| Selecting Send a direct message will be a personal chat space for just the two of you. If you want a group space, select Create a Space. |
Click in the Add people by name or email gray box and enter the recipient’s email address or full name. The name will appear in predictive search.Image Added Info |
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| When creating a group space, you will have to enter the name of the group space. Use something representative of the purpose of the space. A personal space won't have this option. |
- Click on the name or press ENTER to add the recipient(s).
- When you are finished, click the Create button. The new space will be added to the Spaces area and will appear at the top of the list.
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