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Info
  • Unless personal in nature, ALWAYS respond to comments ON the page, to show others you’re attentive; also the answer may benefit others who come along later.
  • Show AND Tell a task wherever possible.
  • If you create a video, no more than 5 mins max (preferably 3 mins or less)
  • Refer and link to the FAQ as an INITIAL resolution to similar RT requests, so your resolution leads users to users understand where they could have gotten help themselves before requesting it.

Show Me

Thumbnail = http://img.youtube.com/vi/<insert video ID>/1.jpg
Link to = http://www.youtube.com/watch?v=<insert video ID>

Video - 00:00

Excerpt

Tell Me

Enter steps here
  • A space is a secure, digital workspace equipped with video meetings, messaging, calling, file-sharing, and white boarding. All of your work takes place within spaces.
  • There are two types of spaces: personal spaces and group spaces.


Excerpt

Tell Me

  1. Click the plus sign found to the left of the search bar, and navigate to Create a space or Send a direct message.                                                   Image Added

    Info
    titlePersonal or Group Space

    Selecting  Send a direct message will be a personal chat space for just the two of you. If you want a group space, select Create a Space.


  2. Click in the Add people by name or email gray box and enter the recipient’s email address or full name. The name will appear in predictive search.Image Added

    Info
    titleGroup Spaces Note

    When creating a group space, you will have to enter the name of the group space. Use something representative of the purpose of the space. A personal space won't have this option. 


  3. Click on the name or press ENTER to add the recipient(s).
  4. When you are finished, click the Create button. The new space will be added to the Spaces area and will appear at the top of the list.