Some users experience issues logging into the DocuSign app on iPhones. The issue occurs when you leave the DocuSign app and open the Duo app. Try the following steps, which requires swiping the Duo pop-down message, rather than pressing on the message.
- Launch the DocuSign app and enter your UMBC email address ending in umbc.edu.
- Enter your username and password.
- When the Duo Modile Login request message box pops up, swipe down on the message instead of pressing on it (Pressing on the message takes you out of the DocuSign app. Swiping or pulling down on the message engages Duo Mobile without taking you out of the DocuSign app).
- After swiping down on the message, you should get the option to Approve or Deny from within DocuSign. Press Approve to complete the login.