Message headers can help DoIT staff investigate: - unwanted or dubious messages
- duplicate messages
- delayed message delivery
- other unusual email behavior
Follow the instructions below to learn how to view and forward full mail headers with your mail client. If you are using a mail client not listed here, please contact the Help Desk. When you send the headers, be sure to include a description of the problem or behavior you're seeing, and any background information that you think may be relevant. Instructions - Start MS Outlook 2007 and double click the message to get it in its own window.
- Go to the Message tab, and in the Options group (which is the fourth block over) click the Dialog Box Launcher (a little button with an arrow on it).
- In the Message Options dialog box, the headers appear in the Internet headers box.
- Right click in the Internet Headers box and choose Select All.
- Right click again in the Internet Headers box and choose Copy.
- You can now paste the copied text into an email.
- Start Apple Mail.
- Go to the View menu and select Message and then Long Headers.
- Go to the Edit menu and choose Select All.
- Go to the Edit menu again and choose Copy.
- You can now paste the copied text into an email.
- Start Mozilla Thunderbird.
- Go to the View menu and select Headers and then All.
- Go to the Edit menu and choose Select All.
- Go to the Edit menu again and choose Copy.
- You can now paste the copied text into an email.
- Open the individual message.
- At the top-right corner of the message window, click the three dots next to Reply.
Click Show original. - A new browser window will open showing full header information.
- Click the blue Copy to clipboard button.
- You can now paste the copied text into an email.
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