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Unless personal in nature, ALWAYS respond to comments ON the page, to show others you’re attentive; also the answer may benefit others who come along later.
Show AND Tell a task wherever possible.
If you create a video, no more than 5 mins max (preferably 3 mins or less)
Refer and link to the FAQ as an INITIAL resolution to similar RT requests, so your resolution leads users to users understand where they could have gotten help themselves before requesting it.

Show Me

Thumbnail = http://img.youtube.com/vi/<insert video ID>/1.jpg
Link to = http://www.youtube.com/watch?v=<insert video ID>

Video - 00:00

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Note
Generated documents containing Google form submissions will automatically be sent here

Go to your Google Drive, making sure you are logged in using your UMBC credentials
Click +New in the top left-hand corner of the page and select Folder
Title the folder appropriately
Click Create
Exit the folder and continue to Part 3