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Currently, the State Comptroller’s Office in Annapolis processes and mails our paper

refund checks. The Comptroller’s Office offers direct deposit of student refunds but

unfortunately cannot accommodate the volume that UMBC would be submitting. After

looking into a number of companies and reviewing their products, we decided that

HigherOne was the best option.

HigherOne is affiliated with CashNet, the company that currently offers our Student

Payment Gateways, E-billing, the UMBC Monthly Payment Plan and our Cashiering

solutions. We liked the idea of integrating our services and believed this would make it

an easier transition for our students and staff.

HigherOne was very highly recommended by other schools (Howard Community College

and University of Maryland Baltimore) who already partner with HigherOne to offer

E-Refunds.

We do not want our students to incur any additional fees. The HigherOne option (with the

Student Refund Card) charges little to no fees and, if you choose to have your deposits go

to an existing account, there are no additional fees for sending refunds to that account.

We were impressed by HigherOne’s professionalism and commitment to customer

service and support. We liked their immediate notifications to students, via emails and

text messages, when refunds are available. We also liked the idea that, for students that

do not currently have a bank account relationship, the HigherOne account option would

be an easy way for them to establish an account.