Page Comparison

Tell me

A queue is a way of grouping requests. A queue has the following attributes:

• A list of members who are authorized to manipulate requests in this queue
• One or more members who are designated administrators and can configure queue options
• Possibly a list of areas which divide the queue into smaller units
• A set of configurable options accessible via the web admin interface with respect to setting up who gets mailed about what and who can raise requests in this queue
• A set of mail template files which can be configured to tailor messages sent by RT