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AnswerMessage headers can help DoIT staff investigate:
Follow the instructions below to learn how to view and forward full mail headers with your mail client. If you are using a mail client not listed here, please contact the Help Desk. When you send the headers, be sure to include a description of the problem or behavior you're seeing, and any background information that you think may be relevant. MS Outlook 2007
Apple Mail
Mozilla Thunderbird
Google Mail (Gmail)
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{excerpt} h2. Answer Message headers can help DoIT staff investigate: * unwanted or dubious messages * duplicate messages * delayed message delivery * other unusual email behavior Follow the instructions below to learn how to view and forward full mail headers with your mail client. If you are using a mail client not listed here, please contact the Help Desk. When you send the headers, be sure to include a description of the problem or behavior you're seeing, and any background information that you think may be relevant. Instructions h4. MS Outlook 2007 # Start MS Outlook 2007 and double click the message to get it in its own window # Go to the *Message* tab, and in the *Options* group (which is the fourth block over) click the *Dialog Box Launcher* (a little button with an arrow on it) # In the Message Options dialog box, the headers appear in the Internet headers box # Right click in the *Internet Headers* box and choose *Select All* # Right click again in the *Internet Headers* box and choose *Copy* # You can now paste the copied text into an email h4. Apple Mail # Start *Apple Mail* # Go to the *View* menu and select *Message* and then *Long Headers* # Go to the *Edit* menu and choose *Select All* # Go to the *Edit* menu again and choose *Copy* # You can now paste the copied text into an email h4. Mozilla Thunderbird # Start Mozilla Thunderbird # Go to the *View* menu and select *Headers* and then *All* # Go to the *Edit* menu and choose *Select All* # Go to the *Edit* menu again and choose *Copy* # You can now paste the copied text into an email h4. Google Mail (Gmail) # Open the individual message # At the top-right corner of the message window, click the down arrow next to *Reply*, or select *More options* # Click *Show* original. A new browser window will open showing full header information # Go to the *Edit* menu and choose *Select All* # Go to the *Edit* menu again and choose *Copy* # You can now paste the copied text into an email {excerpt} h2. Rate this Article {rt-rating:queueNumber=88} {section} {column} h2. Popular FAQs {popular:spaces=faq|types=pages|period=daily|timespan=1h|events=view|max=5|display=title} Column | Related FAQs Filter by label (Content by label) | | email,spam | email,spam |
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