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h2. Q. {builder-pagetitle}
h2. A. 

Message headers can help DoIT staff investigate:

    * unwanted or dubious messages
    * duplicate messages
    * delayed message delivery
    * other unusual email behavior

Follow the instructions below to learn how to view and forward full mail headers with your mail client. If you are using a mail client not listed here, please contact the Help Desk.

When you send the headers, be sure to include a description of the problem or behavior you're seeing, and any background information that you think may be relevant.
Instructions

h4. MS Outlook 2007

   # Start MS Outlook 2007 and double click the message to get it in its own window
   # Go to the *Message* tab, and in the *Options* group (which is the fourth block over) click the *Dialog Box Launcher* (a little button with an arrow on it)
   # In the Message Options dialog box, the headers appear in the Internet headers box
   # Right click in the *Internet Headers* box and choose *Select All*
   # Right click again in the *Internet Headers* box and choose *Copy*
   # You can now paste the copied text into an email

h4. Apple Mail

   # Start *Apple Mail*
   # Go to the *View* menu and select *Message* and then *Long Headers*
   # Go to the *Edit* menu and choose *Select All*
   # Go to the *Edit* menu again and choose *Copy*
   # You can now paste the copied text into an email

h4. Mozilla Thunderbird

   # Start Mozilla Thunderbird
   # Go to the *View* menu and select *Headers* and then *All*
   # Go to the *Edit* menu and choose *Select All*
   # Go to the *Edit* menu again and choose *Copy*
   # You can now paste the copied text into an email

h4. Google Mail (Gmail)

   # Open the individual message
   # At the top-right corner of the message window, click the down arrow next to *Reply*, or select *More options*
   # Click *Show* original. A new browser window will open showing full header information
   # Go to the *Edit* menu and choose *Select All*
   # Go to the *Edit* menu again and choose *Copy*
   # You can now paste the copied text into an email




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