Bookmark this URL: https://rt.umbc.edu/
Configure RT Preferences
- Click on the "Preferences" link at the top-right of the page
- Select "Settings" from the menu links at the top of the page (this should be the default selection)
- General
- Default Queue (optional) - recommend selecting Library-IT Support
- Username format - set to Name and email address
- WYSISYG message composer - set to No
- Search results refresh interval - set to Refresh search results every 20 minutes
- RT at a glance
- Home page refresh interval - set to Refresh home page every 20 minutes
- Scroll to bottom of page and click on "Save Changes"
- General
- Select "About Me" from the menu links at the top of the page
- Identity
- Make sure name and e-mail are correct
- Make sure name and e-mail are correct
- Phone Numbers
- Enter your Work phone number
- Enter your Work phone number
- Location (optional)
- Organization - enter Library
- Address 1 - enter Library
- Address 2 - enter 155
- Signature
- Enter signature you would like to attach to all tickets you submit or reply to
- Scroll to bottom of page and click on "Save Changes"
- Enter signature you would like to attach to all tickets you submit or reply to
- Identity
- Select "RT at a Glance" from the menu links at the top of the page
- RT at a glance: body
- In the right-hand window, select and delete everything except "Quicksearch" and "Saved Search: Library-Reference Open Tickets"
- If "Saved Search: Library-Reference Open Tickets" isn't in the right-hand window, in the left-hand window, select "Saved Search: Library-Reference Open Tickets" and click on the right arrow to move to the right-hand window.
- RT at a glance: summary
- In the right-hand window, select and delete everything
- In the right-hand window, select and delete everything
- RT at a glance: body
- In the left-hand menu, click on "RT at a glance"
- In the top-right corner of the Quick search box, click on "Edit"
- Remove checks from all queues except Library-Reference
- Click on Save
- In the top-right corner of the Quick search box, click on "Edit"
- In the left-hand menu, click on "RT at a glance"
- Your page should look like this:
- Your page should look like this: